Refund & Return Policy
Return & Refund Policy – DigiDropEmpire
Last Updated: 16/06/2025
At DigiDropEmpire, customer satisfaction is our top priority. We want you to feel confident and happy with your purchase. If for any reason you are not fully satisfied, please review our return and refund policy below.
1. Eligibility for Returns
We accept returns if:
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The item is damaged, defective, or incorrect.
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The request is made within 7 days of delivery.
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The product is unused, in its original packaging, and in the same condition as received.
2. Non-Returnable Items
Certain items are not eligible for return, including but not limited to:
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Digital products (e.g., logos, thumbnails, software).
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Items on final sale or promotional discounts.
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Products that have been used, washed, or altered.
3. Return Process
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Contact us at support@digidropempire.com with your order number, reason for return, and product images.
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Our team will review your request and provide a return authorization.
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Ship the item back to the provided return address.
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Once the item is received and inspected, we will notify you of approval or rejection.
4. Refunds
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Approved refunds will be processed to your original payment method within 7–10 business days.
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Shipping costs are non-refundable, unless the return is due to our error (wrong or defective item).
5. Exchanges
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We currently do not offer direct exchanges.
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If you wish to exchange, please return the item for a refund and place a new order.
6. Late or Missing Refunds
If you haven’t received your refund within the expected time:
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First, check your bank account again.
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Then contact your bank or credit card company, as it may take some time before your refund is officially posted.
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If you still haven’t received your refund, please email us at support@digidropempire.com.
7. Contact Us
For any questions regarding returns or refunds, please contact:
